These general conditions of sale expressly govern all relations between CASMAR ELECTRÓNICA SA (hereinafter Casmar) and all its clients (hereinafter the Client).
1. ACCEPTANCE OF CONDITIONS OF SALE
The Client accepts these general conditions of sale in full, and is fully aware of their content. These conditions supersede any previous ones, written or otherwise. There may be specific conditions for individual clients, as agreed on the form opening the account.
These conditions shall be valid from the time an order is placed through our online shop or any of the sales channels or means laid out herein.
The sale of Casmar products is subject to these general conditions of sale, which shall prevail over any other general conditions, except if repealed by Casmar formally in writing.
2. PRODUCTS
Casmar reserves the right to decide which products are included in its catalog and which it offers Clients. Specifically, Casmar reserves the right to modify its products, the technical specifications of its products and the price of the items with no prior warning, if the market requires.
The specifications described herein, as well as those in any catalogs, brochures, etc., are merely for informational purposes and are not binding.
3. ORDERS
Orders may be placed through our website www.casmarglobal.com or other sales channels Casmar makes available to Clients. All orders, except for online sales, must be handled in writing by email to pedidos@casmarglobal.com or directly at our premises.
By placing an order, the Client is expressly accepting all of these general conditions of sale and the prices and specifications for the products in question.
Orders are subject to product availability and if there is any change in delivery dates, in order for the order to be valid, Casmar must receive approval of the new delivery dates in writing from the Client. Once accepted, the Client may not cancel said order.
If a Client would like to special order a product that is not in the Casmar catalog, they may contact the Sales Department. Said orders are irrevocable and may not be returned. Written authorization must be provided, accepting the general conditions of sale laid out in this document.
4. PRICING
Prices are calculated based on UF/currency parity from the release of our Price List. Any change in the price of the Euro, Pound or Dollar above 3% and the price of the Yen above 5% shall trigger a review of pricing. The prices and specifications of the products may change without prior notice.
The prices on the website, in catalogs and on rates sheets are retail prices (RRP) without VAT.
The net price of the products may be discounted as per agreements between Casmar and the Client. They are available on our website, after you log in, or in deals/quotes from our sales department.
Special prices are valid for 30 days and may change without prior notice. Promotional prices apply to a limited number of units and for the period of time indicated.
If the Client places an order with the wrong price, Casmar will inform them of the correct price and will only process the order with express approval from the Client for the correct price. If the Client does not accept the new price, the material must be returned as per the return conditions laid out in this document.
Servicing carried out by the Casmar technical staff outside of our offices will be invoiced separately, at the established rate, plus travel and per diems. Except when Casmar and the Client have agreed to other conditions.
5. TAXES
The sum of any and all taxes that may apply will be added to the price and paid by the Client, unless the Client has provided Casmar with exemption certificates accepted by the tax authorities.
6. PAYMET METHODS
The Client may pay by card, bank transfer or, if they have a line of credit, using their usual purchase methods.
Any Clients that purchase products through the online shop must use the payment methods provided there. The most common payment method for Casmar Clients using the online shop is bank transfer or card via the Virtual POS terminal.
Once the order has been placed, and the total amount due is known, this amount must be deposited in cash or by bank transfer to one of the Casmar accounts listed on the website. After completing payment, the Clients must send proof of payment to Casmar via the user area or by email to pedidos@casmarglobal.com. Once the deposit has been received, the order will be processed.
If requesting credit for following orders, the payment method requested will be studied. Once credit has been approved, unless Casmar establishes other conditions, all payments will be made in Euros by deposit to the Casmar account within 30 days of the invoice date, or according to the conditions the parties have agreed to.
Casmar reserves the right to reassess the Client’s creditworthiness at any time, and if Casmar deems the Client is not sufficiently credit-worthy, their line of credit may be revoked or modified without notification, requiring guarantees, deposits or payment in advance for following deliveries of goods.
Past-due invoices shall be subject to financial costs, which shall be charged without prior notification. The Client must pay any and all debts-recovery expenses, including legal fees.
7. DELIVERY/SHIPPING
All delivery dates are approximate and given as an estimate in good faith. Shipping times are estimated based on the date the order is received and subject to availability.
Shipping times for products not in stock are an estimate and subject to manufacturer modifications. As such, Casmar will not be held liable or penalized for any damages that may arise.
If there is any change in delivery dates, the Client must accept the new dates in writing. Once accepted, the Client may not cancel the order and must pay for it in full.
In cases of force majeure, such as strikes, transport issues, weather phenomena, etc., Casmar will not be liable for the delivery date, and the order may not be canceled except by mutual agreement.
Casmar reserves the right to change shipping and handling fees and conditions when circumstances require. In any case, the goods are always shipped at the recipient’s risk.
For partial deliveries, notified in advance, each delivery will be invoiced separately.
8. RETURNS
Any requests for return must be made within 30 calendar days of the date the order was shipped by Casmar to the Client.
Returns will not be accepted, even under warranty, via unpaid carriage unless a specific returns number has been generated for the corresponding procedure. Issuing a returns number or receiving the return does not mean that Casmar accepts it. Casmar must verify the state of the product before notifying the Client whether it has been accepted or rejected.
Any products returned must be in perfect conditions, with original packaging including any manuals and corresponding accessories (cables, plugs, etc.).
Products will not be accepted with broken seals, if they have been installed or handled in any way. Furthermore, products listed as Class C, products made available by special order or requested by the Client that are not in the Casmar catalogs, or products with a customized set-up or element may not be returned.
Casmar reserves the right to accept or reject returns at any time.
Please read the returns policy on our website (https://www.casmarglobal.com/en/refund-terms).
For more information, contact us at devoluciones@casmarglobal.com.
9. WARRANTY
Casmar reserves the right to repair or replace damaged products under warranty.
The warranty for each product is as indicated by its manufacturer, beginning automatically at the moment of sale.
Consumables, batteries and some accessories have a limited warranty.
The warranty only covers manufacturing defects and does not apply to products damaged by misuse, inappropriate installation, negligence, normal wear and tear, manipulation of the inner workings, third-party repairs or uses and applications beyond the product design.
10. REPAIRS (RMA)
RMAs must be requested through the website by filling out the form provided. The Client must be registered as a user and go into the “My RMAs” section under “My Account”.
Before sending any material to Casmar, Clients must request the corresponding RMA number. RMAs will not be accepted without a number assigned by Casmar and the package will be returned unpaid carriage.
Casmar reserves the right to accept or reject repairs at any time.
The material may be shipped to the central headquarters in Spain, Portugal, Chile or Columbia, depending on the country of origin. Shipments or deliveries will not be accepted at the Casmar branches. Shipping and handling for RMAs are at the Client’s risk and expense.
RMAs not received by Casmar within 30 days of the request will be considered void.
Once the RMA has been processed, the material will be returned to the Client with the following order. If the Client would like to receive it sooner, it will be shipped unpaid carriage and the Client must contact the corresponding department at Casmar directly to notify them of this or any other issue they require.
Please read the procedure for repairs (RMA) on our website (https://www.casmarglobal.com/en/rma-terms)
For more information, contact us at rma.es@casmarglobal.com.
11. INTELLECTUAL AND INDUSTRIAL PROPERTY
The Client hereby recognizes that all the elements of the website and of each of the Products, the information and materials contained therein, the brands, structure, selection, organization and presentation of its contents, and the software and computer programs used are protected by the intellectual and industrial property rights of Casmar or third parties, and that the General Conditions do not attribute them any rights to said industrial and property rights and/or any other rights other than those specifically laid out herein.
12. LIMITATION OF LIABILITY
Casmar and all the companies in the group are exempt from any liability for damages caused, directly or indirectly, to people or property, by installing the materials and equipment sold, understanding that the installer is aware of the legal limitations and regulations established for installing said items at the time of assembling the product.
Agreed-upon sales are subject to payment in full of the stipulated price within the period allotted. Until paid for in full, the goods remain in the Client’s custody, provisionally, and as such the Client must preserve them, neither moving nor disposing of them, complying with any obligations as the custodian of said goods. This contract is governed by the laws of the State. Both parties agree to take up any conflicts that may arise as a result of the sales with the courts of Barcelona (Spain).
13. RECOMMENDATIONS
Any recommendations or assistance provided by Casmar regarding the use, design, application or other operations for the products shall not be interpreted as a declaration or guarantee of any sort, explicit or implicit, and said information is accepted by the Client at their own risk and with no obligation or liability for Casmar.
It is the Client’s sole responsibility to determine the suitability of the products for the Client’s applications. Casmar shall not be held liable for any failure to provide recommendations or assistance.